At Heart and Soul K9 we provide a safe, fun and stimulating social environment for dogs during their stay. In order to ensure the safety and health of your pet and our other guests, we require all guests to comply with the following rules and regulations:
Recommended Age: 6 months of age or older. All pets must be spayed or neutered between 6 – 8 months in order to attend Heart and Soul K9 daycare or stay for boarding. Younger dogs may be accepted on a case-by-case basis.
Health: All dogs must be in good health. Owners will certify that their dog(s) are in good health and have not been ill with a communicable condition within the last 30 days. Upon admission, all dogs must be free from any condition that could potentially jeopardize the health of our other guests. Dogs that have been ill with a communicable disease within the last 30 days will require a veterinarian certification of health to be admitted or readmitted.
Vaccinations: We do not believe in over-vaccination and urge against it. However, we do require vaccinations or titer tests in accordance with your veterinarian’s recommendations and local laws.
Behavior: All dogs are required to have an evaluation assessment in order to be accepted into daycare and boarding. Dogs must be non-aggressive and not food or toy protective. Owners will certify that their dog(s) have not harmed or shown any aggression or threatening behavior towards any person or other dog(s). Please remember that your pet will be spending time with other pets and the safety and health of all animals is our main concern.
Application: All dogs must have a completed, up-to-date approved application on file. We will send you an application via email before your dog’s first visit to the center.
Fees: We must have a credit card on file or prepayment before a dog is accepted into Heart and Soul K9 for daycare or boarding.
Office Hours: Our office is open:
Monday through Friday: 7am – 10am and 3pm – 7pm
Saturdays: 8am –10am and 5 – 7pm
Sunday: 5 – 7pm
Dietary Requirements: Your pet(s) are welcome to eat our foods. We offer Wellness, Flint River Ranch and Orijen at a cost of $1.50 per cup and the same dry food mixed with our home cooked chicken for $2.00 per cup. You are welcome to bring your own food. Please bring your pet’s food – dry, canned, homemade, raw or cooked in the appropriate amount in a container that is clearly marked with your pet’s name. Homemade food should be packaged in the right portions per meal.
Medications & Supplements: We will administer supplements and medications (within reason) at no extra charge. Please make sure you provide Heart and Soul K9 with the correct amount for your pet’s stay along with detailed instructions on administering times and dosages.
Pet Toys: Items can sometimes get chewed or damaged by other animals. Therefore, all personal items will be left in your pet’s nighttime crate (if dogs sleeps in crate at night) and not allowed in community areas.
Reservations/Cancellation Policy: Although we do our best to accommodate all requests for any service we offer, it is best to call in advance to make a reservation in order to assure your needs are met. All cancellations must be made 48 hours in advance; otherwise you will be subject to a one night boarding charge. Thank you for your understanding
Holidays 2010: Heart and Soul K9 will observe the following Holidays and the office will be closed:
Memorial Day – May 31st
Fourth of July – July 4th
Labor Day – September 6th
Thanksgiving - November 25th
Christmas Eve – December 24th - Office will be open from 7am – 11am only
Christmas Day – December 25th
New Years Eve – Office will be open from 7am – 11am only
New Years Day – January 1, 2011
